Shape CopenhagenCivic participation service for responsive citizenry
Shape Copenhagen is a civic participation service to help facilitate responsive citizenry amongst new Copenhageners, in an accessible and informative way. It does so by providing an infrastructure for dialogue between the city and its newest residents. The city can reach out to communities with information about ongoing urban planning and development processes. In turn, the residents can give their input and feedback on initiatives.
In addition, residents are also able to initiate new projects that they want to see happen in their neighbourhoods. With this tool, new residents are able to quickly learn about and engage with issues effecting their new home.
This project was shortlisted for the Interaction Awards 2016 by IxDA
Context: Data Driven Service Design course at Copenhagen Institute for Interaction Design
Project advisors: Chris Downs, Marei Wollersberger, Jenna Date
The service could be implemented by going through the following overall steps: Setting up a cross departmental civic participation task force to coordinate and streamline how the city elicits feedback and engage its residents in the development of Copenhagen. The task force will channel ideas, opinions and feedback from the public to the correct authorities and make sure that its residents are being heard and kept in the loop. International House is the obvious touchpoint to engage new Copenhageners in the service.
A mobile application was developed to explore one possible way of implementing parts of the service. It outlines the benefits of the service for the two main user groups. Residents will be able to voice their ideas and opinions about the development of the city. City planners will be able to engage its residents by providing timely and relevant information about its planning processes.
Throughout the project, the team utilised a wide range of methods to better understand the problem space, its users and a wide range of stakeholders. These methods included observation, interviews, co-creation and desk research. The team identified three main user groups: municipality representatives, new Copenhageners, local Danes & other long-term residents. In total, the team interacted with 50+ users and stakeholders. Shape Copenhagen was the result of a four-week data driven services course in collaboration with International House, Copenhagen. Project report is available here.